Are you customer going elsewhere because you can’t leave the workshop to hep them offsite? Read on.
Running a busy tyre or mechanical workshop means your day rarely stops — but what happens when your customer’s car won’t start or can’t make it to your shop? That’s where Auto Hero Roadside Assistance steps in to keep your business moving.
We Bring Your Customers (and New Ones) Back to Your Workshop
Auto Hero partners with tyre and mechanical shops across Sydney to bridge the gap between roadside issues and workshop repairs.
When your customer’s car won’t start, is locked out, or has run out of fuel, our Auto Hero Service Division responds fast. We get the vehicle started, refuelled, or safely mobile again — and when it needs further work, we deliver it directly into your shop.
Your team stays productive, your customers stay loyal, and your workshop keeps the job.
How Does It Work?
It’s simple:
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Your customer calls you, but you can’t leave the shop.
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Give them our number — 1800 79 79 77.
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Auto Hero will arrange a time to attend their vehicle, get it running, and send them straight to your workshop for any repairs or tyre work needed.
Our roadside service is open to members and non-members across Sydney, ensuring every customer — yours included — gets fast, professional help when they need it most.
Example 1: Flat Tyre and No Spare? We Keep You in the Loop
When a customer damages a tyre beyond repair and has no spare, they’re stuck — and many workshops can’t leave the factory to assist.
Auto Hero solves this for you:
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We attend the customer’s location on your behalf.
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Jack up the vehicle and remove the damaged rim and tyre.
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Deliver the wheel to your shop for a new tyre to be fitted.
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Return to the customer’s car, refit the tyre, and get them back on the road.
✅ The customer avoids a costly tow.
✅ You keep the tyre sale and maintain the relationship.
✅ You don’t lose the job to a mobile tyre operator cutting you out of the deal.
This partnership model keeps your workshop central to every transaction and ensures all tyre sales stay in-house.
Example 2: Reviving Cars That Have Sat Idle for Months
We often receive calls from customers whose cars have been sitting unused for long periods — sometimes months — and now can’t start or move for inspection. These vehicles often need a pink or blue slip, but they can’t get to your workshop because of:
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A flat battery
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Flat tyres or deflated wheels
Auto Hero attends the customer’s vehicle onsite, gets it started and mobile again, and ensures it’s safe to drive straight to your workshop. Once there, you can perform the required repairs, servicing, and RMS compliance inspections.
✅ You gain additional service and inspection jobs.
✅ The customer saves on towing fees.
✅ Your workshop becomes their trusted service point.
This process keeps customers connected to your business and encourages ongoing maintenance and safety checks.
After-Hours Emergencies That Turn Into Workshop Leads
Auto Hero operates beyond standard business hours, giving your shop extended coverage and ensuring your customers always have help when they need it.
Our services include:
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🚗 Flat battery jumpstarts and car battery replacements
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🛞 Tyre changes and loan wheel drop-offs
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⚙️ Minor roadside diagnostics and repairs
Each call helps direct new work and referrals back into the Auto Hero workshop network, connecting customers to trusted local partners for ongoing mechanical or tyre servicing.
How Your Workshop Benefits
Partnering with Auto Hero gives your business:
✅ New leads and workshop jobs from roadside and idle-vehicle calls.
✅ Off-site customer support without leaving your workshop.
✅ After-hours coverage for your customer base.
✅ Wheel and fuel delivery to streamline operations
✅ Protection from mobile competitors targeting your customers
Join the Auto Hero Network Today
If your customers ever can’t reach your shop — or if you want to increase revenue and customer loyalty — let’s collaborate. Auto Hero Roadside Assistance helps Sydney workshops grow, build trust, and keep drivers on the road safely.
📞 Call 1800 79 79 77 to learn how your workshop can join the Auto Hero partner network today.
Written By
Matt Banks
Matt is the founder of Autohero.com.au and has been hooked on cars ever since childhood.
A veteran in automotive since leaving school, Matt has completed his trade as a panel beater and is across all things with wheels.
His first car was a 1967 FORD XR Wagon followed by a string of collectable Holden’s.
Have a question for Matt? leave a comment below.